DateApr 27, 2017
TopicManaging People with Confidence- ILM Accredited
Target AudienceManagers, Team Leaders & Supervisors
Time9:45 - 4:15
PlaceBishop Grosseteste University, Lincoln, LN1 3DY
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Nationally Accredited by the Institute for Leadership & Management, this 5 day programme for new managers, team leaders and supervisors covers all the essential aspects of managing their most valuable resource – the team. The programme is suitable for anyone who has responsibility for supervising staff in a primary care environment (community healthcare, PCOs, general practice etc).

  • Supervisors
  • Assistant practice managers
  • Inexperienced new managers
  • Other managers wishing to “brush-up” their people skills

Maximum number of delegates is 15 and minimum to run course would be 13 delegates




This new five-day accredited training programme has been designed specifically for supervisors and first-line managers working in a primary care environment. Participants who successfully complete the course will be awarded the Institute of Leadership and Supervision Award “Introductory Certificate in First Line Management.”

The five interactive workshops, coupled with work-based coursework, come together to create confident and competent managers with the skills to tackle the toughest of challenges at work.


 ILM 3 Evaluations


This is a 5-day course (one day every 3 weeks) delivered by Thornfields (Primary Care Training Specialists at First Practice Management)

Must attend all 5 days.

The course runs from 9.30am to 4.30pm and lunch is provided.


Day 1: (Thu 27th April)

Introduces the overall course – structure and content as well as the assessment process. Delegates will focus on using plans and techniques to help to resolve people related problems within their work teams.

Day 2: (Thu 18th May)

Provides delegates with an overview of motivation and change at work with an emphasis on planning change effectively and ensuring the motivation and commitment of those involved.

Day 3: (Thu 15th June)

This workshop focuses on the people aspects of management. The morning session will concentrate on face to face communication as a key skill of managers. The afternoon will look at the interpersonal skills elements.

Day 4: (Thu 6th July)

The prime focus of this workshop is to provide managers with the skills and knowledge required to create an effective learning environment and deliver training to their staff.

Day 5: (Thu 20th July)

The workshop will provide delegates with the knowledge, understanding and skills required to create and maintain a high performing and effective team in the workplace.